Support at Home Program

Occupational Therapy Services Under Support at Home

As Occupational Therapists, we are committed to supporting individuals through the Support at Home program.

Our services include:

  • Functional assessments to determine individual needs.

  • Recommendations for assistive technology and equipment to promote independence.

  • Home modification advice to enhance safety and accessibility.

  • Falls prevention strategies to reduce risk and improve confidence.

  • Reablement programs are aimed at restoring function and autonomy.

Our approach aligns with the program’s emphasis on wellness and reablement,
ensuring that care is not only supportive but also empowering.

How Star Therapy Can Help Under the Support at Home Program

At Star Therapy, we proudly provide Occupational Therapy services to older Australians
receiving funding through the Support at Home program.
Our team is passionate about supporting people to stay safe, independent, and confident in their own homes,
aligned with the program’s focus on wellness and reablement.

We understand that navigating aged care funding can be complex, we aim to make the process simpler
and more transparent—for both clients and care managers.

Our Services Include:

Assessment & Planning

  • Home safety assessments

  • Functional capacity assessments

  • Cognitive assessments

  • Falls risk assessments and prevention planning

  • Manual handling assessments
    (e.g. client-specific hoisting plans)

  • Repositioning schedules

  • Support worker plans and hours

Mobility & Independence

  • Mobility aid prescription

  • Task retraining and daily living skill development

  • Wellness- and reablement-focused support

  • Reablement in daily activities

  • Dementia-specific support

  • ACROD parking permit applications

  • Companion Card applications

Home Modifications & Accessibility

  • Minor and major home modifications

  • Assistive technology recommendations

  • Equipment prescription

  • Complex wheelchair prescription

  • Powered mobility assessments (e.g. scooters, powered wheelchairs, portable devices)

  • Seating and positioning solutions

  • Pressure care solutions

Community & Social Engagement

  • Support to re-engage with community and leisure activities

  • Linking with local services and programs

  • Enablement and goal-based participation planning

Support at Home Funding Classifications

Under the new program, participants will be assessed and allocated to one of 8 ongoing funding classifications, ensuring support is tailored to individual needs. This system improves upon the previous four-tier HCP model by offering more nuanced levels of support.

Participants can carry over unspent funds up to $1,000 or 10% of their quarterly budget, whichever is greater. For more information, click this link: Features of the new Support at Home program | Australian Government Department of Health and Aged Care

The 8 Ongoing Funding Classifications:

  1. Classification 1: For individuals requiring minimal support to maintain independence.

  2. Classification 2: For those needing basic assistance with daily activities.

  3. Classification 3: For individuals requiring moderate support, including some allied health services.

  4. Classification 4: For those needing regular assistance and multiple services.

  5. Classification 5: For individuals with higher support needs, including complex care coordination.

  6. Classification 6: For those requiring substantial assistance with most daily activities.

  7. Classification 7: For individuals with significant care needs, including frequent clinical interventions.

  8. Classification 8: For those with very high care needs, exceeding the current Level 4 HCP, with an indicative annual budget of up to $78,000 .

Note: The exact services and funding amounts for each classification will be determined based on individual assessments conducted through the new Integrated Assessment Tool.

Short-Term Care Pathways

In addition to the ongoing classifications, the Support at Home programme includes 3 short-term care pathways designed to address specific, time-limited needs:

  • Restorative Care Pathway: Focused on helping individuals regain function and independence after a health setback.

  • End-of-Life Care Pathway: Providing palliative care services to support individuals with life-limiting conditions.

  • Assistive Technology and Home Modifications (AT-HM) Scheme: Offering equipment and home modifications to enhance safety and mobility, with funding tiers based on assessed need. The AT-HM scheme provides funding for essential equipment and home modifications to support daily living activities. This includes items like mobility aids, bathroom modifications, and other assistive technologies. Health.gov.au

    • Funding Tiers:

      • Low: Under $500

      • Medium: Up to $2,000

      • High: Up to $15,000

How to Access Support at Home Services

To access services under the Support at Home program:

  1. Contact My Aged Care: Begin by reaching out to My Aged Care at www.myagedcare.gov.au or call 1800 200 422.

  2. Assessment: Undergo an assessment to determine eligibility and appropriate funding classification.

  3. Service Planning: Collaborate with your chosen provider to develop a tailored care plan that meets your individual needs and goals.

If you would like assistance navigating the Support at Home program or have questions about our Occupational Therapy services, please don't hesitate to contact us. We're here to help you live safely and independently at home.

Why Choose Star Therapy?

At Star Therapy Services, we’re proud to support older adults with care that’s compassionate, collaborative, and tailored to individual needs.
Our team has extensive experience working with the ageing population, including those with complex medical or functional challenges. We prioritise open communication with clients, families, and care teams—and always provide clear, timely reports to help guide decision-making and planning.

Our services align with Support at Home pathways, including:

  • Restorative care

  • Assistive technology and home modifications (AT-HM)

  • Wellness- and reablement-focused support

Whether your client requires a one-off assessment or ongoing Occupational Therapy, we’re here to help them stay safe and independent
and engaged at home—with care that is goal-driven, evidence-based, and deeply personalised.

How Our Process Works

At Star Therapy Services, we make the process simple, supportive, and all about you—and yes, we come to you.
Once a referral is received (either directly from you or your Home Care Package or Support at Home provider), here’s what happens next:

  • We get in touch to arrange a convenient time for your home visit.

  • We complete a comprehensive home assessment, looking at your environment and how you go about daily tasks.

  • We speak with you about what matters most—including self-care, household tasks, community participation, productivity, and leisure activities.

  • We identify areas for greater engagement, comfort, or independence based on your personal goals and lifestyle.

  • We provide a detailed report with tailored recommendations—this might include equipment, assistive technology, home modifications,
    task retraining or education.

  • We support equipment trials to ensure the recommended solutions are the right fit. Trials can take place at home, in the community, or with suppliers.

  • We work closely with your case manager and provider, ensuring everyone is informed and involved for the best possible outcomes.

  • We prioritise clear communication and a fast turnaround, so you're never left waiting.

We’re here to guide, support, and recommend with care—every step of the way.

Ready to Get Started?

If you have a Home Care Package or a Support at Home package—or you know someone who could benefit from personalised occupational therapy—we’d love to help. Getting started is simple. Just send through a referral, and we’ll take care of the rest, guiding you through every step with care and clarity.